Privacy Policy

1. Introduction

Welcome to Bolts ("we," "our," or "us"). We operate a home services platform connecting homeowners with licensed service providers in the Cincinnati-Columbus-Cleveland, Ohio area. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

By using Bolts, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our platform.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, password
• Profile Information: User type (homeowner, technician, admin), company information
• Service Addresses: Street address, city, state, zip code for service locations
• Payment Information: Billing details processed through our payment processors
• Communications: Messages sent through our in-app messaging system
• Reviews and Ratings: Feedback provided after service completion

2.2 Information Collected Automatically

• Location Data: Geocoded coordinates derived from service addresses
• Usage Information: Pages visited, features used, time spent on the platform
• Device Information: IP address, browser type, operating system
• Cookies and Tracking: We use cookies and similar technologies to enhance user experience

2.3 Information from Third Parties

• Google OAuth: If you sign up using Google, we receive your name and email address
• Google Maps: Geocoding and mapping services for address validation

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Connect homeowners with qualified service providers
• Process bookings and facilitate job assignments
• Send notifications about booking status, messages, and platform updates
• Process payments and prevent fraud
• Provide customer support and respond to inquiries
• Analyze usage patterns to improve platform performance
• Comply with legal obligations and enforce our Terms of Service
• Send marketing communications (with your consent, where required)

4. How We Share Your Information

We may share your information with:

4.1 Other Platform Users

• Homeowners and assigned technicians can view each other's names and contact information
• Service providers can view service addresses for assigned jobs
• Reviews and ratings are publicly visible

4.2 Service Providers

• Supabase: Database, authentication, and file storage
• Google Maps: Geocoding and mapping services
• Vonage: SMS notifications
• Resend: Email communications
• Vercel: Hosting and infrastructure

4.3 Legal and Safety Purposes

We may disclose your information if required to:

• Comply with legal obligations, court orders, or regulatory requirements
• Protect the safety and rights of Bolts, our users, or the public
• Detect, prevent, or address fraud, security, or technical issues

4.4 Business Transfers

If Bolts is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit using SSL/TLS
• Encryption of sensitive data at rest
• Row-level security policies on our database
• Regular security audits and updates
• Access controls and authentication requirements

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal, regulatory, or legitimate business purposes.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Request a copy of your data in a portable format
• Withdraw Consent: Withdraw consent for processing based on consent

To exercise these rights, please contact us at privacy@bolts.com (update with actual email).

8. SMS Communications

If you opt in to receive SMS notifications from Bolts, we will use your mobile phone number to send you text messages related to your use of our platform. These messages may include:

• Booking confirmations and appointment reminders
• Status updates about your service requests
• Technician assignment notifications
• Job completion confirmations
• Account-related alerts

Message frequency varies based on your activity on our platform. Message and data rates may apply.

To opt out: Reply STOP to any message or update your notification preferences in your account settings. For help, reply HELP to any message or contact us at support@bolts.com.

We will not sell, rent, or share your mobile phone number with third parties for their marketing purposes. For complete details about our SMS program, please see our SMS Terms of Service.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your session and keep you logged in
• Remember your preferences and settings
• Analyze usage patterns and improve our platform
• Provide personalized content and features

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our platform.

10. Children's Privacy

Our platform is not intended for users under the age of 18. We don't knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the platform after changes become effective constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

14. State-Specific Rights

California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising CCPA rights

European Residents (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with a supervisory authority.